Changing the payout method
When submitting a return request, customers are required to select a payout method. Depending on your configuration, customers can have up to three options when requesting a return:
- Return to Original Payment method
- Gift card for Store Credit
- Exchange for a similar item
There are different actions that can be taken to change the payout method on an existing return case depending on its status.
Status |
Actions |
| Pending |
Return requests with the status Pending should be cancelled so that a new return case can be created and the customer's preferred payout method can be selected. Do not deny the request unless you would like to prevent the customer from submitting a new return request altogether. |
| Approved | Return cases with the status Approved should be cancelled so that a new return case can be created and the customer's preferred payout method can be selected. |
| In Transit Awaiting Processing Scanned at Hub |
Contact us for assistance with changing the payout method on return cases with any of these statuses. |
| Dropped Off Processed into Inventory Received Completed |
Changes to the payout method cannot be made on return cases with any of these statuses. |
Having trouble?
If you or your customer run into any issues creating a new return case for the customer's preferred payout method after their original return case has been cancelled, contact us.