ReturnBear helps merchants optimize the full lifecycle of their e-commerce returns in both domestic and international markets. We do this by combining comprehensive returns software with specialized logistics services to provide consumers with a local returns experience while reducing operational effort and logistics costs.
Our Vision
ReturnBear believes in returns that are delightful for consumers, profitable for retailers, and better for the planet.
Our backbone is in helping the planet. We help brands achieve sustainability objectives by reducing the number of packages in transit, the distances they have to travel, and by streamlining item recovery to avoid sending products to landfills.
What we offer
With backing from Koru, Cadillac Fairview, and the Ontario Teacher's Pension Plan, ReturnBear has the ability to offer risk-free returns, forward fulfillment, and flat-rate pricing. Together, we can cut costs, eliminate fraud, reduce emissions, and keep products moving.
Key features
ReturnBear offers a variety of software and services to help merchants manage their reverse logistics. Depending on the service level you sign up for, you can accomplish a variety of things with ReturnBear:
- View and manage all your returns from the ReturnBear Admin
- Offer your customers the ability to create returns using the ReturnBear Return Merchandise Authorization (RMA) Portal
- Take advantage of our Return Point network to offer customers the ability to Return for Instant Refund
- Provide customers with the option to Return via Courier at their local post office
- Have returns fully processed at a ReturnBear Hub
- Configure Multi Forward Fulfillment to have orders fulfilled to customers locally from ReturnBear Hubs
- Receive discounted shipping and carrier rates when using ReturnBear's courier accounts
Explore our Help Center to learn more about the features we offer!
If you're a customer who needs assistance with a return, click here.