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Resending emails to customers

Your customer receives emails throughout the return process. If they miss or can't locate an email, you can resend it from the ReturnBear admin.

If a situation arises where an email needs to be resent to a customer, open their return case in the ReturnBear admin and click on the  icon next to the email that needs to be resent.

There are currently 4 types of emails that can be resent to customers:

  1. Return case approved
  2. Return case dropped-off
  3. Return case denied

Where the  icon appears in the return timeline determines which email will be resent to your customer.

Resending return case approved emails

To resend a customer the email notifying them that their return request has been approved, and to resend them their shipping label (mail-in) or QR code (drop-off), click the  icon under Approved:

You will be prompted to confirm the email address that the email will be sent to. Click Yes, Send Email to resend the email to your customer:

Resending drop-off confirmation emails

To resend a customer the email notifying them that their return has been successfully dropped-off at a return point, click the  icon under Dropped-off:

You will be prompted to confirm the email address that the email will be sent to. Click Yes, Send Email to resend the email to your customer:

Resending return request denied emails

To resend a customer the email notifying them that their return request has been denied, click the  icon under Denied:

You will be prompted to confirm the email address that the email will be sent to. Click Yes, Send Email to resend the email to your customer.

How to tell when an email has been resent successfully

You will be able to determine that an email has been sent successfully when a notification similar to the one below appears in the top right corner of your screen: