This guide covers the legacy Consumer portal. For information on the new Return Merchandise Authorization (RMA) Portal, click here.
When a customer submits a return request, they do so through the Consumer portal.
During return creation, a customer is prompted to:
- Enter their Email Address and Order Number
- Select which item(s) they are returning or exchanging and, if exchanging, what item(s) they would like instead
- Select a return reason
- Attest to your return policy checklist
- Select a return method (drop-off or mail-in)
- Select a payout method (original payment, store credit, or exchange)
Customers are able to review their return details before submitting their request. If a customer attests to all of your return policy checklist, their return request will be automatically approved. If not, you will be notified and their return will be listed under Approve Requests in the ReturnBear Admin pending your approval.
For more details on how to submit a return request using the Consumer portal, click here.